Your visitors have questions. Stop making them wait.

MoyoChat is an AI-powered chatbot platform that turns any website into a 24/7 AI assistant. You paste your website URL, we crawl and index your content, and you get an embeddable chat widget that answers visitor questions using only your website's information.

It's three simple steps: (1) Paste your website URL, (2) We crawl every page and train an AI on your content, (3) Copy a single line of code into your site. Your chatbot is live in under 60 seconds.

Not at all. If you can paste a URL and copy-paste a line of code, you can set up MoyoChat. No coding, no APIs, no developer required. We also provide step-by-step guides if you need help adding the embed code.

Under 60 seconds for most websites. You paste your URL, we crawl your site (usually 1-2 minutes for small sites), and you get your embed code immediately. Larger sites with hundreds of pages may take a few minutes longer.

The chatbot is trained exclusively on your website's content — every page we crawl including text, headings, and structured content. It will never make up answers or pull information from other sources. If it doesn't know the answer, it will direct visitors to contact you.

No. MoyoChat uses Retrieval-Augmented Generation (RAG) which means every answer is grounded in your actual website content. If the chatbot isn't confident in an answer, it will say so and suggest visitors contact you directly instead of guessing.

Yes. If your website has content in multiple languages, the chatbot can answer in those languages. This is especially useful for organisations serving diverse communities — for example, local councils with multilingual residents.

MoyoChat works with virtually any public website — business sites, councils, restaurants, clinics, gyms, real estate agencies, e-commerce stores, and more. We support JavaScript-rendered pages (SPAs/React sites) and can even index PDF documents.

Yes. Our crawler uses a headless browser with JavaScript rendering enabled by default, so we can crawl content from SPAs, React apps, Next.js sites, and other JS-heavy frameworks just as well as traditional websites.

Yes! Our free plan includes 1 website, 50 chats per month, and up to 20 pages crawled. It's perfect for trying MoyoChat out. Free-tier bots display a small 'Powered by MoyoChat' badge.

Your chatbot will remain on your site but will stop responding to new chats until your limit resets at the start of your next billing cycle. We'll send you a warning email when you reach 80% of your limit so you can upgrade if needed.

Absolutely. You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately and you'll be charged the prorated difference. Downgrades take effect at the start of your next billing cycle.

We don't offer time-limited trials, but our free plan lets you fully experience the product. You can upgrade to a paid plan whenever you're ready, and cancel anytime — no contracts or commitments.

No. All plans are month-to-month. You can cancel anytime from your dashboard and your plan will remain active until the end of your current billing period. No cancellation fees, no hassle.

Yes. You can customise the accent colour, bot name, welcome message, and position on your site. Paid plans also let you remove the MoyoChat branding for a fully white-labelled experience.

Yes. In the crawl settings you can choose to crawl your entire site, limit by depth, or use URL patterns to include/exclude specific sections. You can also exclude pages like /admin or /search to keep irrelevant content out.

You can re-crawl your website anytime from the dashboard, or set up automatic re-crawls on a daily, weekly, or monthly schedule. Our incremental crawl system only re-processes pages that have changed, keeping things fast and cost-efficient.

No. The chat widget is a lightweight JavaScript file (under 15KB) that loads asynchronously. It won't block your page from rendering and has zero impact on your site's load time or Core Web Vitals.

Yes, by default. Our crawler respects robots.txt directives and follows ethical crawling practices with configurable delays between page fetches. You can also toggle this off in crawl settings if needed.

Yes. The chat widget is fully responsive and works on all screen sizes. It appears as a floating bubble that expands into a chat window, optimised for both desktop and mobile experiences.

Yes, depending on your plan. The Starter plan supports up to 3 websites, Growth supports 10, and Pro supports 25. Each website gets its own chatbot trained on its specific content.

Yes. All scraped data is stored per-bot and per-customer in fully isolated storage. We never use your data to train or fine-tune our AI models. The chat widget is domain-restricted so it only works on your registered domain.

Chat history is available in your dashboard so you can see what visitors are asking. We follow Australian Privacy Act guidelines and don't store personally identifiable information (PII) from chat interactions. You can configure data retention periods.

Our infrastructure runs in the Sydney, Australia region (AWS ap-southeast-2) for Australian data residency. For enterprise customers with specific data sovereignty requirements, we offer dedicated storage options.

Yes. We're designed with privacy-first principles. No PII is stored from chat logs, data is isolated per customer, and we comply with the Australian Privacy Act. Enterprise plans include additional compliance features like audit logs and configurable retention periods.

Free and Starter plans include email support. Growth plans get priority support with faster response times. Pro and Enterprise plans include dedicated support. We also have documentation and setup guides available.

Yes. Your dashboard includes chat history and analytics showing the most common questions, total chats, and usage trends. This helps you understand what your visitors need and identify content gaps on your website.

When the chatbot isn't confident in an answer, it will transparently tell the visitor and suggest they contact you directly. You can customise the fallback message and include your contact details or support page link.